General
TruTalent Terms of Service
To review the TruTalent® Terms of Service, visit the Terms of Service page. If the Terms of Service are updated after you create an account, you will be notified by email. Continued use of the platform after the effective date of the updated Terms ...
Human Review and AI-Assisted Hiring
TruTalent®’s artificial intelligence (AI) features are designed to support decision-making by helping users organize information, generate insights, and better understand candidate-job alignment. These features should not be used as the sole basis ...
Where is AI used in TruTalent?
TruTalent® uses artificial intelligence (AI) features to help organize, interpret, and explain candidate and job-related information. These tools are designed to support users in reviewing information more efficiently, but they do not make hiring or ...
What is TruTalentScout?
TruTalentScout™ is TruTalent®’s interactive artificial intelligence (AI) assistant. It is designed to help users better understand candidate information, job descriptions, match results, and other relevant data within the TruTalent platform. Users ...
How do I manage and purchase credits?
Credits are required to reveal candidate details for a posted job. You can apply a credit during the posting process or after candidates begin submitting applications. For more information on managing and purchasing credits, please refer to the video ...
Understanding TruTalent Candidate Matching
Overview TruTalent® uses a detailed, multi-layered matching process to help employers identify the most qualified candidates for each position. By combining clearly defined job requirements with advanced AI-powered evaluation, we ensure that ...
How are companies verified?
To help maintain a secure and trustworthy hiring environment, all employer accounts go through a company verification process. This process helps confirm that organizations using TruTalent® are legitimate businesses and protects both employers and ...
How do I review candidates?
To review candidates for your job posting, follow along with the video or written instructions below. From your company profile, navigate to the Candidates tab. You will see a list of candidates across all job postings. At the top of the page, you ...
How can I delete my account?
If you would like to request deletion of your account, please contact our CustomerCare team by email at support@trutalent.com or through Live Chat at TruTalent Support. Once we receive your request, our team will assist you with the account deletion ...
How do I add or edit my company's location?
In order to add or edit company locations, follow along with the video or written instructions below. <br> 1. First, log into your account at recruit.trutalent.com and navigate to the Company tab. 2. Within the Company ...
How do I change my password?
To update your password, follow the steps below: Click the profile icon in the top-right corner of the screen. Select Security from the dropdown menu. Enter your current password and your new password. Click Update Password to save your changes. Your ...
How do I edit my team?
In order to make changes to your company's team, follow along with the video or written instructions below. Log into your account at recruit.trutalent.com and navigate to the Company tab at the top of the page. Click the Team tab on the left-hand ...
How to create and manage your job posting
To create a new job posting, follow the video or written instructions below. Log in to your account at recruit.trutalent.com. Click the Jobs tab at the top of the screen. Click the green Add New Job button. In the pop-up window, choose whether to ...
How do I customize my company profile?
To customize your company profile, follow the video or written instructions below. Log in to your account at recruit.trutalent.com. Click the Company tab at the top of the page. On the Profile tab, you can edit general information about your company, ...
Creating effective job descriptions
A well-written job description is essential for attracting qualified candidates and setting clear expectations for a role. Often, it is the first interaction a candidate has with your organization, making clarity, accuracy, and consistency especially ...
Why can't I ask candidates about citizenship in the Job Builder?
TruTalent® is designed with built-in AI guardrails to support fair, compliant, and effective hiring. As part of that design, the job builder does not allow job requirements or screening questions related to an applicant’s citizenship. ...
Verifying Applicant Information
TruTalent® helps identify candidates whose qualifications, experience, and workplace strengths align with your job requirements. However, employers should independently verify applicant-provided information before making hiring decisions. TruTalent ...